Terms of Service

Effective Date: May 2, 2026

Last Updated: May 2, 2026

These Terms of Service ("Terms") govern access to and use of the FasterQuotes website at fasterquotes.io and the FasterQuotes AI-powered RFQ extraction service, including the dashboard, API, and integrations (collectively, the "Service"). The Service is provided by FasterQuotes ("FasterQuotes," "we," "us," or "our").

1. Acceptance of Terms

By signing up for, accessing, or using the Service, you agree to these Terms and to our Privacy Policy. If you are entering into these Terms on behalf of an entity, you warrant that you have authority to bind that entity, and "Customer" refers to that entity. If you do not agree, do not use the Service.

2. Definitions

• Customer means the entity that has agreed to these Terms.
• End User means an individual user authorized by Customer to access the Service.
• Service has the meaning given above.
• API means the FasterQuotes programmatic interfaces.
• Documentation means the operational documentation we publish for the Service.
• Subscription Term means the period for which Customer has paid for or is entitled to use the Service.
• Fees means the amounts payable for the Service.
• Customer Data means data submitted to the Service by or on behalf of Customer, including emails ingested through Connected Mailboxes or Forwarding Addresses, and the structured data we extract from them.
• AUP means the Acceptable Use Policy in Section 7.

3. The Service

FasterQuotes provides AI-powered extraction of structured data from logistics RFQ emails for Customer's freight and brokerage operations. We may modify or discontinue features with reasonable advance notice; for material changes that adversely affect Customer's use, we will provide at least 30 days' notice by email to the account owner.

4. Accounts and API Keys

Customer is responsible for activity under its accounts and API keys. Customer must keep credentials confidential, rotate them after personnel changes, and notify us promptly of suspected unauthorized access. We may immediately revoke an API key that we believe is compromised. We may suspend access for non-payment, AUP violation, security incident, or court order.

5. Beta and Design-Partner Services

Any portion of the Service designated as "beta," "evaluation," "preview," or "design partner" is provided AS-IS, WITH ALL FAULTS, AND AS-AVAILABLE. No service-level agreement, warranty, or liability applies to such portions, and FasterQuotes may modify or discontinue them at any time.

6. Customer Responsibilities

Customer is responsible for: (a) the accuracy and lawfulness of Customer Data; (b) obtaining all rights, consents, and permissions necessary for FasterQuotes to process Customer Data; (c) configuring the Service appropriately; (d) maintaining backups of any Customer-controlled systems integrated with the Service; and (e) reviewing AI-extracted output before relying on it for business decisions.

7. Acceptable Use Policy

Customer must not, and must not allow any End User or third party to:

• use the Service for any unlawful, infringing, harmful, or fraudulent purpose;
• send spam, phishing, malware, or other harmful content through the Service;
• reverse engineer, decompile, disassemble, or scrape the Service or attempt to derive source code, models, or weights;
• use a Forwarding Address as an open relay or as an auto-forwarder for traffic unrelated to RFQ processing;
• process data Customer is not authorized to access;
• circumvent any technical limit, rate limit, or access control;
• exceed 1,000 emails per day per organization ingested through Forwarding Addresses without prior written arrangement.

Customer is responsible for all content their senders email to Forwarding Addresses. FasterQuotes may suspend Forwarding Addresses upon abuse signals such as volume spikes, spam complaints, or sender-reputation events, and will restore service after the issue is resolved.

8. Inbound Email Ingestion (Forwarding Addresses)

Inbound email is routed through Sinch (Mailgun). Customer warrants that it has the authority to forward email content to FasterQuotes for processing under these Terms. Customer will indemnify and hold FasterQuotes harmless from third-party claims arising out of email content Customer or its senders forward to FasterQuotes.

9. Connected Mailboxes (Gmail OAuth)

Where Customer connects a Gmail mailbox, FasterQuotes' access to Gmail data is governed by the Google API Services User Data Policy and the Limited Use requirements; see the disclosure at /privacy-policy#google-api-disclosure. Customer may disconnect a Connected Mailbox at any time from within the application; disconnection stops new ingestion immediately.

10. Webhooks

FasterQuotes may post events to Customer-configured webhook endpoints. Customer is responsible for: verifying the HMAC signature on every webhook; ensuring its endpoints respond within 10 seconds; and implementing replay protection using the timestamp, nonce, and idempotency key included in each event. We retry non-2xx responses with exponential backoff for up to 24 hours, after which the event is dropped. Events are delivered with timestamps and idempotency keys; we do not guarantee in-order delivery.

11. Customer Data and Intellectual Property

As between the parties, Customer retains all right, title, and interest in and to Customer Data. Customer grants FasterQuotes a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Data solely to provide and support the Service.

FasterQuotes retains all right, title, and interest in and to the Service, the underlying software, models, Documentation, and any aggregated, de-identified usage statistics derived from the Service. No license is granted to use Customer's name, logo, or trademarks in marketing without Customer's prior written consent, regardless of any contrary term in any prior boilerplate.

12. AI Processing

FasterQuotes does not train, fine-tune, or build artificial-intelligence or machine-learning models on Customer Data. Email content sent to Google's Gemini API for extraction is processed under Google's Gemini API paid-tier terms, under which Google does not use prompts or responses to train models and does not human-review them in the ordinary course. Each AI-extracted field is presented to a human reviewer for verification and editing before any quote is generated, sent, or pushed downstream.

FasterQuotes may compute aggregated, de-identified usage statistics (for example, count of extractions per day, latency distributions, error rates) and use them to operate, secure, and improve the Service. Such statistics do not include Customer Data, Customer email content, or any information identifying Customer or any End User.

13. Fees, Billing, and Refunds

Fees are described on the FasterQuotes pricing page or in the order Customer signs. The Service is sold on a credit-based model unless otherwise agreed. FasterQuotes may offer the first three design-partner customers a discount of up to 90% on setup fees in exchange for participation feedback. For Customers on the design-partner tier, FasterQuotes provides an unconditional "5 hours per week saved or full refund" guarantee for the duration of the design-partner engagement, exercisable by written request to siddharth@fasterquotes.io.

Except as expressly stated above, Fees are non-refundable. Customer is responsible for all taxes other than taxes on FasterQuotes' net income.

14. Confidentiality

Each party will protect the other party's Confidential Information using the same care it uses to protect its own confidential information of like importance, but no less than reasonable care. Confidential Information may be used only as necessary to perform under these Terms and may be disclosed only to personnel and contractors who need to know and who are bound by confidentiality obligations no less protective than those here. These obligations survive termination for five (5) years; trade secrets remain protected for as long as they qualify as such.

15. Warranties

FasterQuotes warrants that: (a) it has the right to provide the Service under these Terms; and (b) during a paid Subscription Term, the Service will perform materially in accordance with the Documentation. Customer's exclusive remedy and FasterQuotes' entire liability for breach of this warranty is, at FasterQuotes' option, to use commercially reasonable efforts to correct the non-conformity or to terminate the affected Service and refund pre-paid Fees attributable to the affected period.

EXCEPT FOR THE EXPRESS WARRANTIES IN THIS SECTION, THE SERVICE IS PROVIDED "AS IS," AND FASTERQUOTES DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

16. Disclaimers

Customer acknowledges that AI outputs may be incomplete, inaccurate, or misleading and is solely responsible for reviewing and verifying outputs before relying on them for business decisions. FasterQuotes does not warrant that the Service will be uninterrupted, error-free, or completely secure.

17. Limitation of Liability

To the maximum extent permitted by applicable law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or relating to these Terms or the Services, even if advised of the possibility of such damages. FasterQuotes' total cumulative liability for all claims arising out of or relating to these Terms or the Services, whether in contract, tort, strict liability, or otherwise, will not exceed the total fees paid by Customer to FasterQuotes for the Services in the twelve (12) months immediately preceding the event giving rise to the claim.

The foregoing limitations do not apply to: (a) a party's indemnification obligations; (b) breach of confidentiality obligations under Section 14; (c) breach of the AUP; (d) third-party intellectual-property infringement claims; or (e) liability arising from a party's gross negligence or willful misconduct.

18. Indemnification

By Customer. Customer will defend, indemnify, and hold harmless FasterQuotes and its personnel against third-party claims arising out of Customer Data, Customer's use of the Service in violation of the AUP, or Customer's breach of any warranty or representation in these Terms.

By FasterQuotes. FasterQuotes will defend Customer against third-party claims alleging that the Service, used in accordance with these Terms, infringes the third party's intellectual-property rights, and will pay damages finally awarded against Customer or amounts in a settlement FasterQuotes approves. FasterQuotes' obligation is conditioned on Customer giving prompt written notice of the claim, allowing FasterQuotes sole control of the defense and settlement (provided no settlement requires Customer to admit liability or pay any amount), and reasonably cooperating at FasterQuotes' expense. If the Service is or is likely to be enjoined, FasterQuotes may, at its option, procure the right to continue using the Service, replace or modify the Service so it is non-infringing, or terminate the affected Service and refund pre-paid Fees for the unused period.

19. Term and Termination

These Terms apply month-to-month unless otherwise agreed in a written order. Either party may terminate for convenience on 30 days' written notice. Either party may terminate immediately for material breach by the other party that remains uncured for 14 days after written notice, or for the other party's insolvency, assignment for the benefit of creditors, or filing for bankruptcy.

20. Effect of Termination and Data Retention

On termination: (a) Customer's right to access the Service ends; (b) Customer has 30 days following termination to export Customer Data via the in-product export tools; (c) FasterQuotes will hard-delete Customer Data within 30 days following termination, with backup copies aging out within the 30-day rolling backup window, and aggregated, de-identified statistics may be retained.

21. Suspension

FasterQuotes may suspend access for: material breach; non-payment beyond 30 days past due; a security incident or suspected unauthorized access; or compliance with a court order. We will provide notice when reasonable.

22. Modifications

We may update these Terms from time to time. For material changes, we will notify the account owner by email at least 30 days before the change takes effect. Continued use of the Service after the effective date of a change constitutes acceptance.

23. Governing Law and Dispute Resolution

Governing law. These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles.

Informal resolution prerequisite. Before filing arbitration, the parties must attempt informal resolution by sending a written notice to the other party at the contact address on file describing the dispute and requested remedy. The parties will negotiate in good faith for 60 days from receipt.

Binding arbitration. Any dispute not resolved informally within 60 days will be resolved by final, binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures, by a single arbitrator. The seat of arbitration is Wilmington, Delaware. Arbitration may proceed remotely.

Class action waiver. Disputes will be resolved on an individual basis only. The arbitrator may not consolidate claims or preside over any form of representative or class proceeding.

IP injunction carve-out. Notwithstanding the foregoing, either party may seek injunctive relief in the state and federal courts of New Castle County, Delaware to protect intellectual property or confidential information.

Enforcement. The arbitral award is enforceable in any court of competent jurisdiction. The parties acknowledge enforceability under the United Nations Convention on the Recognition and Enforcement of Foreign Arbitral Awards (the "New York Convention").

24. Miscellaneous

• Entire agreement. These Terms and any order or addendum signed by the parties (including the Data Processing Addendum) constitute the entire agreement and supersede prior or contemporaneous agreements on the subject.
• Severability. If a provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. A failure to enforce a right is not a waiver of that right.
• Assignment. Customer may not assign these Terms without our prior written consent, except to a successor by merger, acquisition, or sale of substantially all assets. FasterQuotes may assign these Terms.
• Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control.
• Notices. Notices to FasterQuotes must be sent to siddharth@fasterquotes.io. Notices to Customer will be sent to the email on the account.
• Export controls. Customer will comply with US export-control laws and will not use the Service in or for the benefit of jurisdictions subject to comprehensive sanctions.
• Government end users. The Service is a "commercial item" as defined in 48 C.F.R. 2.101, and government end users acquire only the rights granted to all other Customers under these Terms.
• Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, or agency relationship.

25. Contact

Email siddharth@fasterquotes.io with any questions about these Terms.

Last updated: May 2, 2026